FAQ
Ordering & Pricing
What is your minimum order?
Our minimum spend is £50 per order.
Are your prices inclusive of VAT?
No, all prices shown on the site are ex-VAT. VAT is added at checkout where applicable.
Do you offer volume discounts?
Yes. Many products have tiered pricing based on the quantity you order — the more you buy of a given item, the lower the unit price. Discount tiers are shown on individual product pages.
Who can buy from Silver Wholesaler?
We supply trade customers only — retailers, resellers, and businesses buying for resale or business use. By placing an order, you confirm you're purchasing as a business rather than as a consumer, and that UK consumer protection regulations (such as the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015) don't apply to wholesale transactions made through this site.
Products & Quality
Is your jewellery genuine sterling silver?
Yes. Our jewellery is made from 925 sterling silver (92.5% pure silver), unless a listing states otherwise (for example, our gold-plated ranges, which use a sterling silver base with 18k gold plating).
Is your silver hallmarked?
See our dedicated Hallmarking page for full details on hallmarking and assay assurance.
Shipping & Delivery
Do you offer free UK delivery?
Yes, free UK shipping is provided on all orders.
How quickly will my order arrive?
Orders are processed Monday to Friday (excluding UK public holidays), with standard processing taking 1–2 business days after payment is confirmed. UK orders are then shipped via Royal Mail Special Delivery Guaranteed by 1pm, which includes full tracking and insurance up to £750 — delivery is the next business day by 1pm after dispatch. Larger or customised orders may take a little longer to process.
Do you ship internationally?
Yes, please contact us directly for international shipping options and rates. Buyers are responsible for any customs duties, taxes, or import fees applicable in their own country.
Can I track my order?
Yes. Once your order is dispatched, you'll receive a tracking number by email.
Returns & Faults
What is your returns policy?
As a wholesale supplier, all sales are final — we don't accept returns or exchanges for unsold stock, change of mind, or ordering errors. The exception is goods that arrive defective or incorrect.
My order arrived damaged or wrong — what do I do?
Please inspect your order on delivery. If something's defective, damaged, or incorrect, email us at info@silverwholesaler.co.uk within 5 business days of receipt, including your order number and clear photos of the issue. We'll assess the claim and arrange a replacement, credit, or refund at our discretion. Returns are only accepted with prior authorisation from our team.
How long do refunds take?
Approved refunds are processed to your original payment method once the goods are received and inspected, and typically take 5–7 business days to appear in your account.
Getting in Touch
How can I contact you?
Email us at info@silverwholesaler.co.uk or call us on 07497 639208. You can also use the live chat button on our site for a quick response. Full contact and business details are also available on our About page.