Refund policy

Returns & Refunds Policy

At Realtime Design t/a Silver Wholesaler, we take pride in supplying high-quality wholesale silver jewellery to our trade customers. Please read this Returns & Refunds Policy carefully, as it outlines important terms and conditions that apply to all wholesale transactions.

1. General Policy

  • All sales are final.
    Due to the nature of wholesale trade, we do not accept returns or exchanges for:

    • Unsold stock

    • Change of mind

    • Ordering errors

  • Exceptions apply only in cases where goods are defective or incorrect upon delivery.

2. Damaged, Faulty, or Incorrect Items

  • Buyers must inspect all goods upon delivery and report any issues within 5 business days of receipt.

  • To report an issue, email us at info@silverwholesaler.co.uk with:

    • Your order number

    • A clear description of the issue

    • Photographic evidence of the defect or damage

  • We will assess the claim and, at our discretion, arrange one of the following:

    • A replacement

    • A credit to your account

    • A refund

3. Return Authorisation

  • Returns will only be accepted if authorised in advance by our customer service team.

  • Unauthorised returns will not be accepted and may be returned to the buyer at their expense.

4. Refunds

  • Approved refunds will be processed to the original payment method once the returned goods have been received and inspected.

  • Please allow 5-7 business days for refunds to appear in your account.

  • Refunds will not include any shipping charges for international orders (if applicable).

5. Trade-Only Terms

This policy applies exclusively to business-to-business (B2B) customers. By placing an order with [Your Business Name], you confirm that you are purchasing as a business and not as a consumer.

  • Consumer rights under the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 do not apply to wholesale transactions.

6. Risk Transfer

Ownership and risk in the goods pass to the buyer once the goods have been dispatched and handed to the courier. Buyers are responsible for ensuring adequate insurance for their shipments beyond the provided coverage.

Contact Us

For any questions regarding this policy or to request a return authorisation, please contact us:
📧 Email: info@silverwholesaler.co.uk
📞 Phone: 07497639208